Committee details

Hampshire Police and Crime Panel - Complaints Sub-Committee

Purpose of committee

The Police and Crime Panel (PCP) is responsible for handling complaints made against the Police and Crime Commissioner (PCC) or the Deputy Police and Crime Commissioner (DPCC) for Hampshire and the Isle of Wight. The PCP has agreed protocols for how it will handle such complaints.

PCP - Complaints Handling Flowchart

PCP - Protocol for the Informal Complaints Procedure

Guidance note on the management of unreasonable complainant behaviour

If you wish to make a complaint regarding the alleged conduct (whether it be a breach of the Code of Conduct of the Police and Crime Commissioner, or whether it alleges a failure in the performance of the office and role of Commissioner (subject to the limitations described below), including alleged criminal conduct, of the PCC/DPCC, you should submit your complaint in writing, using our online form:

Form for Complaints against the Police and Crime Commissioner / Deputy Police and Crime Commissioner for Hampshire

In line with the requirements of the Equalities Act 2010, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing. We can also provide help if English is not your first language.

Please be aware that although your complaint will be received by the Chief Executive to the PCC, they are required to refer complaints of alleged criminal conduct to the Independent Office for Police Conduct

In respect of other complaints, where the Chief Executive determines that they properly fall within the responsibility of the PCP, they will record the complaint and will refer the matter to the Complaints Sub-Committee of the PCP which in most cases, will handle the complaint in accordance with the informal resolution process. Under this process, the Sub-Committee has powers to require the person complained against to provide information or documents or attend before it but, otherwise, it does not have the power to investigate the complaint. The Sub-Committee has various options for informal resolution which can include, amongst other things: 

-       an explanatory letter being written by an officer on behalf of the Sub-Committee, or by an officer of the Office of the PCC;

-       a suggested change to a policy of the Office of the PCC;

-       a request that an apology is tendered.

In some cases, the sub-committee can disapply the informal resolution process and handle the complaint as the Sub-Committee sees fit, or take no further action. These are cases where: 

-       the matter is already the subject of a complaint;

-       the complaint is anonymously made and it is not reasonably practicable to ascertain the name of or address of the complainant;

-       the complaint is vexatious, oppressive or otherwise an abuse of the complaints procedure;

-       the complaint is repetitious (i.e. it is substantially the same as a previous complaint, it contains no fresh allegations which significantly affect the account of the conduct complained of, no fresh evidence, being evidence which was not reasonably available at the time the previous complaint was made, is tendered in support of it, and the previous complaint was resolved or withdrawn);

-       the matter took place more than 12 months ago and no good reason for the delay has been shown or injustice would be caused by the delay; or

-       the complaint is concerned entirely with the conduct of the PCC/DPCC in relation to a member of the PCC/DPCC’s staff.

Whichever path is followed, the complaints process ends when the parties are notified of the outcome reached by the Sub-Committee. The Sub-Committee will then decide whether to publish the outcome of the complaint after considering the parties’ views about this.

The powers of the PCP in respect of complaints are prescribed by the Police Reform and Social Responsibility Act 2011, and the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012. Consideration of a complaint may be outside the powers or responsibility of the PCP, for example, where a complaint relates to an issue of operational policing, should this be the case the Chief Executive will contact you to confirm how the matter will be handled.


Contact information

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