Decision details

Cabinet received a report of the Director of People and Organisation regarding complaints received and investigated by the Local Government and Social Care Ombudsman during 2023-24

At the invitation of the Chairman, Councillor Jackie Porter addressed Cabinet and expressed concern that the financial redress in relation to complaints around SEN and EHCPs had reduced, therefore the benefit to residents had reduced. She asked how performance in this area could be improved further.

Cabinet heard that the Select Committee had a good discussion on the matter and noted the Council’s strong performance.  A large number of complaints related to Children’s Services and SEN and it was noted that Children’s Services engaged with parents quickly following determinations to review practices and seek to make improvements.

The recommendations in the report were considered and agreed. A decision record is attached to these minutes.